Summary: koin404 is committed to protecting every member's privacy. This Privacy Policy clearly explains what data we collect, why we need it, and how it is protected. We do not sell your personal data to anyone.
01 Introduction
This Privacy Policy describes koin404's ("we", "platform") privacy practices regarding the collection, use, storage, and protection of personal information you provide while using the koin404 platform at koin404.com.
Koin404 takes our responsibilities under Malaysia's Personal Data Protection Act 2010 (PDPA) and related data protection laws seriously. We operate on the principle that your personal data belongs to you, and we hold it only in trust for specific, legitimate purposes.
By registering for or using the koin404 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
02 Information We Collect
Koin404 collects your personal information through various means depending on how you interact with our platform. Below is a detailed breakdown of the types of data we collect:
| Data Category | Examples | How We Collect Data |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, gender | Registration form, KYC process |
| Contact Information | Email address, Malaysian phone number, home address | Registration form, profile updates |
| Financial Information | Bank account number, eWallet details (Touch 'n Go, GrabPay, DuitNow), transaction records | Deposit/withdrawal process |
| Platform Activity Data | Betting records, games played, wins/losses, login history | Automatic activity during use |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Automatically via system |
| Communication Data | Live chat transcripts, emails to support, user feedback | Interactions with the support team |
Information We Do Not Collect
Koin404 not storing your full credit or debit card number. All payments are processed through secure third-party payment providers. We also do not collect biometric data or record phone calls without your consent.
03 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. koin404 uses your personal information for the following:
Account Management & Services
- Creating and managing your koin404 account.
- Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
- Processing withdrawals to your Malaysian bank account or eWallet.
- Verifying your identity during the KYC process to meet compliance requirements.
- Providing effective customer support in Bahasa Malaysia.
Security & Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities.
- Ensuring compliance with anti-money laundering (AML) regulations and KYC requirements.
- Investigating complaints and resolving disputes between members.
- Fulfilling reporting obligations to the relevant authorities as required by law.
Platform Improvement & Communications
- Analysing usage patterns to improve the koin404 platform experience.
- Sending important notifications related to your account, transactions, and security.
- Sending promotional and bonus information (you may unsubscribe at any time).
- Personalising content and recommendations based on your gaming preferences.
koin404 only uses your data for the purposes stated above. We will not use your data for any other purpose without first obtaining your renewed consent.
04 Information Sharing
Koin404 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with selected parties in very limited circumstances:
Trusted Service Providers
We work with trusted third-party service providers for platform operations, including payment processors (to handle your Touch 'n Go, DuitNow, and FPX transactions), game software providers, customer support platforms, and analytics services. All providers are bound by strict data protection agreements with koin404 and may only use your data for purposes we specify.
Legal Requirements
Koin404 may disclose your personal information to government authorities or law enforcement agencies when required to do so under applicable Malaysian law, a court order, or a directive from a competent authority. In such cases, we will notify you where permitted by law.
Business Transfer
If koin404 is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified in advance via email or an on-platform notice should this occur, and you have the right to withdraw your consent.
koin404 has never sold and will never sell your personal data to advertisers, marketing companies, or any third party for their own commercial purposes. This is our standing commitment to all members.
05 Data Security
Koin404 implements robust technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Technical Security Measures
- 256-bit SSL/TLS Encryption: All data transmitted between your device and koin404's servers is encrypted using industry-grade encryption technology.
- Stored Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form in our database.
- Two-Factor Authentication (2FA): We offer 2FA as an additional layer of security for your account.
- 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
- Regular Security Audits: koin404 conducts regular penetration testing and security audits by third-party experts.
Shared Responsibility
While koin404 takes all reasonable steps to protect your data, your own actions play an equally important role. Make sure your password is strong and unique, never share your login credentials with anyone, and always log out of your account — especially when using a shared device or public Wi-Fi.
06 Cookies & Tracking Technologies
Koin404 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
- Performance Cookies: Collects information on how you use the platform to help us improve our services. Data is collected anonymously.
- Functional Cookies: Saves your preferences such as language and display settings for a more personalised experience.
- Analytics Cookies: Helps us understand traffic patterns and user behaviour on the platform for improvement purposes.
Managing Cookies
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the koin404 platform. For more information on managing cookies, refer to your browser's help section.
07 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 and koin404's policies, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
You may request corrections to any inaccurate or incomplete information held in our records.
You may request the deletion of your personal data, subject to our legal data retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer to another platform.
You may request that we restrict how we process your data in certain circumstances as defined by law.
To exercise any of the above rights, please contact the koin404 privacy team at privacy@koin404.com. We will process your request within 30 business days. For complex cases, this period may be extended to up to 60 days, with notice provided to you.
08 Data Retention & Deletion
Koin404 retains your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.
Data Retention Period
- Active Account Data: Retained for the duration your account remains active and for any additional period required by law.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
- Communication Records: Retained for 2 years from the date of last communication.
- System Log Data: Retained for 90 days for security and debugging purposes.
When your data is no longer needed and there is no legal obligation to retain it, koin404 will securely delete or anonymise the data using industry-standard methods.
09 Children's Data
The koin404 platform is strictly for users aged 18 years and above. We do not knowingly collect or process personal information from individuals under the age of 18.
If we discover that we have inadvertently collected personal information from children under the age of 18, we will take immediate steps to delete that information and close the associated account. If you believe we may hold information about a child, please contact us immediately at privacy@koin404.com.
Parents and guardians are encouraged to monitor their children's online activity. koin404 fully supports all efforts to prevent minors from accessing betting platforms.
10 Privacy Policy Changes
Koin404 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features.
When we make significant changes, we will notify you via email to your registered address or through a prominent notice on the platform at least 14 days before the changes take effect. The "Updated" date at the top of this page will always reflect the latest version of our Privacy Policy.
Continued use of the koin404 platform following any changes to this Privacy Policy will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how koin404 handles your personal information, please contact our Data Protection Officer through the following channels:
- Privacy Email: privacy@koin404.com
- Support Email: support@koin404.com
- Live Chat: Available 24/7 on the koin404 platform
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex issues, we will inform you of the expected processing timeframe.