Koin404 Terms & Conditions – Complete Guide for Malaysian Users

01 Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the koin404 platform, accessible via the official website koin404.com and all related subdomains. koin404 is an online sports betting and casino platform operating to serve users in Malaysia.

By accessing, registering for, or using any part of the koin404 platform, you are deemed to have read and agreed to be bound by these Terms, along with our Privacy Policy and Responsible Gambling Policy, which form part of this agreement. If you do not agree with any part of these Terms, you must stop using the koin404 platform immediately.

Koin404 reserves the right to update, amend, or replace any part of these Terms at any time. All amendments take effect immediately upon being published on the platform. It is your responsibility to review these Terms periodically. Continued use of the koin404 platform following any amendment constitutes acceptance of the revised terms.

02 Member Eligibility

To register and use koin404's services, you must meet all of the following eligibility requirements:

• You must be at least 18 years on the date of registration.
• You must be the individual creating the account for your own personal use, and not on behalf of another person or business entity.
• You are not currently on the self-exclusion list of any responsible gaming programme.
• You are not prohibited by the laws of your country of residence from using online betting services.
• Your koin404 account has never been closed or suspended due to fraud, misuse, or breach of Terms.

03 Account Registration

Each individual is only permitted to hold one (1) koin404 account only. Holding multiple accounts under the same individual is strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of all balances and bonuses.

Registration Details

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, an active Malaysian phone number, a valid email address, and any other details requested. koin404 reserves the right to verify the accuracy of all information provided at any time.

Account Security

You are solely responsible for keeping your login credentials — including your username and password — confidential. Please ensure your password is unique and not shared with anyone. koin404 will not be liable for any losses arising from unauthorised access to your account due to your own negligence.

If you suspect your account has been accessed without authorisation, please contact the koin404 support team immediately via live chat or email at support@koin404.com.

04 Deposit & Withdrawal

Accepted Deposit Methods

Koin404 accepts deposits via the following local Malaysian payment methods only:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (direct transfer)
• FPX – Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, and other major Malaysian banks

The minimum deposit is RM 10 per transaction. All successful deposits will be credited to your account instantly. koin404 does not charge any processing fees on member deposits.

Withdrawal Policy

The minimum withdrawal is RM 50 per request. Withdrawal requests are processed within 1 to 24 business hours, depending on the chosen method and account verification status. Withdrawals will only be processed to a bank account or eWallet registered under the same name as the koin404 account.

Identity Verification (KYC)

For withdrawal requests exceeding RM 1,000, or at koin404's discretion, identity verification may be required. You may be asked to submit a valid copy of your MyKad or passport along with proof of your payment method. The KYC process is typically completed within 1–3 business days.

05 Bonus & Promotions

All bonuses and promotions offered by koin404 are subject to the specific bonus terms and conditions stated on the Promotions page. These terms are in addition to these General Terms and should be read together with them.

General Bonus Terms

• Bonuses may only be claimed by eligible members in accordance with the terms set out for each promotion.
• Every bonus carries a wagering requirement that must be met before any withdrawal from the bonus balance is permitted.
• Bonuses cannot be transferred or converted directly to cash without first fulfilling the applicable wagering requirements.
• Koin404 reserves the right to withdraw any bonus where fraud or misuse is suspected.
• Each promotion may only be claimed once per account unless otherwise stated.

Koin404 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any such changes will not affect bonuses already credited to your account, subject to the original terms of the promotion in question.

06 Betting Rules

All bets placed on the koin404 platform are final once confirmed by the system. The minimum bet for sports is RM 1 and maximum bet limits are subject to the caps set for each market and event.

Cancellation & Refunds

Koin404 reserves the right to void or cancel any bet under the following circumstances:

• Technical errors or obvious odds mistakes on the system.
• Events that are cancelled, postponed, or not completed within the stipulated timeframe.
• Evidence of match-fixing or sports fraud.
• Bets placed after the actual result is known (late bets).

Live Betting

For live betting on Malaysia Super League, EPL, badminton, and other sports, odds change in real time. Bets that have been accepted and confirmed are final and cannot be cancelled by the user. koin404 reserves the right to void live bets in the event of a significant technical disruption during an ongoing match.

07 Responsible Gaming

Koin404 is fully committed to responsible gambling practices. We believe that betting should be purely a form of entertainment — not a source of income or a way to resolve financial difficulties.

Responsible Gaming Tools

Koin404 provides a range of self-management tools that you can activate at any time through your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits based on what you can afford.
• Bet Limits: Set a maximum limit on how much you can wager within a given period.
• Cool-Off Period: Suspend your account for a period of 24 hours to 6 weeks.
• Self-Exclusion: Close your account entirely for a minimum period of 6 months.

If you or someone you know shows signs of problem gambling, please contact the koin404 support team or seek professional help immediately. We take every report related to problem gambling seriously.

08 User Conduct

As a koin404 member, you agree not to engage in any of the following conduct:

• Using automated software, bots, scripts, or any other method to access or exploit the platform.
• Colluding with other members to deceive the system or manipulate game outcomes.
• Using the platform for money laundering or any other illegal financial activities.
• Providing false information during registration or the verification process.
• Abusing the bonus or promotions system in a manner not intended by koin404.
• Harassing, threatening, or causing distress to other users or koin404 staff.
• Sharing your account with another individual or allowing someone else to use your account.

Violating any of the above rules may result in immediate account suspension or closure, forfeiture of all balances and bonuses, and reporting to the relevant authorities where necessary.

09 Intellectual Property

All content, designs, logos, trademarks, software, databases, and other materials on the koin404 platform are the exclusive property of koin404 or our licensors and are protected under applicable intellectual property laws.

You are not permitted to copy, redistribute, republish, modify, publicly display, or create derivative works from any koin404 content without prior written consent from koin404 management. Using koin404's logo or brand name for commercial purposes without authorisation is strictly prohibited.

10 Liability Limits

To the extent permitted by applicable law, koin404 shall not be liable for:

• Any financial losses you incur as a result of betting on our platform.
• Disruptions, delays, or technical errors beyond koin404's reasonable control.
• Losses resulting from unauthorised access to your account due to your own negligence.
• Any indirect, consequential, or incidental losses arising from the use of the platform.

Koin404 provides the platform on an "as-is" basis and makes no guarantee that the service will be free from interruptions or errors at all times. That said, we are committed to resolving any technical issues as quickly as possible to ensure the best experience for our users.

11 Account Termination

Termination by User

You may close your koin404 account at any time by contacting our support team via live chat or email. Before closure, please ensure all valid balances have been withdrawn. Any unclaimed balance remaining 90 days after the account closure date will be forfeited.

Termination by koin404

Koin404 reserves the right to suspend or close your account at any time without prior notice for reasons including, but not limited to: breach of these Terms, suspected fraudulent activity, failure to verify identity, or at koin404's absolute discretion. In cases of proven fraud, koin404 reserves the right to forfeit all balances held in the account.

12 Amendment of Terms

Koin404 reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect, unless the amendment is required immediately for legal or security reasons.

It is your responsibility to review this Terms & Conditions page periodically. The latest version of these Terms is always available on this page. The "Updated" date at the top of the page indicates when these Terms were last amended.